View a Zendesk Ticket by Id

import zenpy from zenpy.lib.exception import ZenpyException # Credentials for Zendesk API creds = _get_creds(cred_label)['creds'] ZENDESK_EMAIL = creds['username'] ZENDESK_TOKEN = creds['password'] #ZENDESK_SUBDOMAIN = 'your-zendesk-subdomain' #TICKET_ID_TO_VIEW = '3' # Replace with your ticket ID # Initialize Zenpy client client = zenpy.Zenpy(email=ZENDESK_EMAIL, token=ZENDESK_TOKEN, subdomain=ZENDESK_SUBDOMAIN) def view_ticket(ticket_id): """ View a Zendesk ticket by its ID. """ try: # Retrieve the ticket from Zendesk ticket = client.tickets(id=ticket_id) return ticket except ZenpyException as e: print(f"ZenpyException occurred: {e}") except Exception as e: print(f"An error occurred: {e}") return None def print_ticket_details(ticket): """ Print details of a Zendesk ticket. """ print(f"Ticket ID: {ticket.id}") print(f"Subject: {ticket.subject}") print(f"Description: {ticket.description}") print(f"Status: {ticket.status}") print(f"Priority: {ticket.priority}") print(f"Requester ID: {ticket.requester_id}") print(f"Assignee ID: {ticket.assignee_id}") print(f"Created at: {ticket.created_at}") print(f"Updated at: {ticket.updated_at}") # Add any other fields you want to display # View the ticket ticket = view_ticket(TICKET_ID_TO_VIEW) if ticket: print_ticket_details(ticket) else: print("Failed to retrieve ticket.")