P62vqVnMJqs5Tnb0iytFTrigger for tickets which have status new/open, group DevOps, assignee None, and public comment includes a keyword
Trigger for tickets which have status new/open, group DevOps, assignee None, and public comment includes a keyword
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inputs
outputs
import requests
import json
from requests.auth import HTTPBasicAuth
creds = _get_creds(zendesk_cred_label)['creds']
api_token = creds['password']
email = creds['username']
# Replace the placeholder values with actual data
group_name = 'DevOps' # Use the group name here
keyword = 'forensics:'
# Function to get group ID by name
def get_group_id(subdomain, email, api_token, group_name):
api_url = f'https://{subdomain}.zendesk.com/api/v2/groups.json'
headers = {
'Content-Type': 'application/json'
}
basic_auth = HTTPBasicAuth(f'{email}/token', api_token)
response = requests.get(api_url, auth=basic_auth, headers=headers)
if response.status_code == 200:
groups = response.json().get('groups', [])
for group in groups:
if group['name'].lower() == group_name.lower():
return group['id']
return None
# Function to add a trigger to Zendesk
def add_zendesk_trigger(subdomain, email, api_token, keyword, group_name, webhook_id):
group_id = get_group_id(subdomain, email, api_token, group_name)
if not group_id:
return None, {"error": "Group not found"}
api_url = f'https://{subdomain}.zendesk.com/api/v2/triggers'
headers = {
'Content-Type': 'application/json'
}
data_to_send = json.dumps({
"id": "{{ticket.id}}",
"subject": "{{ticket.subject}}",
"requester": "{{ticket.requester.name}}",
"requester_email": "{{ticket.requester.email}}",
"description": "{{ticket.description}}",
"status": "{{ticket.status}}",
"priority": "{{ticket.priority}}",
"assignee_id": "{{ticket.assignee_id}}",
"tags": "{{ticket.tags}}",
"created_at": "{{ticket.created_at}}",
"updated_at": "{{ticket.updated_at}}",
"comments": "{{ticket.comments_formatted}}"
})
data = {
'trigger': {
'title': f'Trigger for keyword {keyword} in Group {group_name} avoiding trigger loop',
'conditions': {
'all': [
{
'field': 'group_id',
'operator': 'is',
'value': str(group_id)
},
{
'field': 'comment_is_public',
'operator': 'is',
'value': 'true'
},
{
'field': 'comment_includes_word',
'operator': 'is',
'value': keyword
},
{
'field': 'current_tags',
'operator': 'not_includes',
'value': 'answered'
}
],
'any': [
{
'field': 'status',
'operator': 'is',
'value': 'new'
},
{
'field': 'status',
'operator': 'is',
'value': 'open'
}
]
},
'actions': [
{
'field': 'notification_webhook',
'value': [webhook_id, data_to_send]
}
]
}
}
basic_auth = HTTPBasicAuth(f'{email}/token', api_token)
response = requests.post(api_url, auth=basic_auth, headers=headers, json=data)
return response.status_code, response.json()
status_code, response_json = add_zendesk_trigger(subdomain, email, api_token, keyword, group_name, webhook_id)
if status_code:
print(status_code)
print(json.dumps(response_json, indent=4))
else:
print("Group not found or other error occurred")
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