Add a private comment to tickets containing "forensics:" in public comment and add tag "answered"

import zenpy from zenpy.lib.exception import ZenpyException # Credentials for Zendesk API creds = _get_creds(cred_label)['creds'] # Assuming the function _get_creds retrieves the necessary credentials ZENDESK_EMAIL = creds['username'] ZENDESK_TOKEN = creds['password'] ZENDESK_SUBDOMAIN = subdomain # Replace with your subdomain # Initialize Zenpy client client = zenpy.Zenpy(email=ZENDESK_EMAIL, token=ZENDESK_TOKEN, subdomain=ZENDESK_SUBDOMAIN) def update_ticket_with_public_comment_and_tag(ticket_id, update_fields): """ Update a Zendesk ticket with a public comment and add a specific tag. Parameters: - ticket_id: The ID of the ticket to update. - update_fields: A dictionary containing the fields to update, including the comment. """ try: # Retrieve the ticket by ID ticket = client.tickets(id=ticket_id) # Update fields of the ticket for key, value in update_fields.items(): if key.lower() == 'subject': ticket.subject = value elif key.lower() == 'comment': # Special handling for comments ticket.comment = zenpy.lib.api_objects.Comment(body=value, public=True) # Set comment to public # Add the "answered" tag to the ticket if 'answered' not in ticket.tags: ticket.tags.append('answered') # Update the ticket in Zendesk client.tickets.update(ticket) return True except ZenpyException as e: print(f"ZenpyException occurred: {e}") return False except Exception as e: print(f"An error occurred: {e}") return False # Example usage #TICKET_ID_TO_UPDATE = '3' # Replace with your ticket ID UPDATE_FIELDS = { 'comment': "Reply back to forensics: keyword and appending the tag answered" # Replace with your comment # Add other fields as needed } # Update the ticket with a public comment and add the 'answered' tag if update_ticket_with_public_comment_and_tag(TICKET_ID_TO_UPDATE, UPDATE_FIELDS): print(f"Ticket {TICKET_ID_TO_UPDATE} updated with a public comment and tagged 'answered' successfully.") else: print("Failed to update ticket with a public comment and tag.")