Automated Incident Categorization

•Use Case: Automatically categorize incidents based on predefined criteria (e.g., severity, affected services, etc.) to streamline the triage process.

•DagKnows can integrate with incident management tools like PagerDuty or AWS SNS to automatically categorize incidents as they occur.

•The platform can use metadata from alerts or incidents (e.g., source, affected service, time of occurrence) to categorize and prioritize them for resolution.