Search result for 'zendesk'

We are adding the tag "answered" to avoid trigger loop conditions. Otherwise the trigger will run indefinitely till it reads the comment forensics: in the ticket comments.

This is a task where a specific Zendesk ticket is allocated to a designated user or agent for resolution, ensuring targeted and efficient handling of customer queries or issues.

This task changes the status of a previously solved or closed ticket back to 'open', enabling further actions or additional customer support interactions on that ticket.

This task updates the status of a selected ticket to 'solved', indicating the issue has been addressed and resolved in the Zendesk support system.

This task retrieves detailed information of a specific ticket from Zendesk using its unique ticket ID, allowing for quick access and review of individual ticket details.

This task involves generating a summary of all tickets that a specific user or agent has successfully resolved, providing a clear record of their contributions and performance in handling customer issues.

This task is designed to append a non-public, internal comment to a specific Zendesk ticket, facilitating internal team communications and notes without exposing the information to the ticket requester.