Search result for 'zendesk'
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Add a private comment to tickets containing "forensics:" in public comment and add tag "answered"We are adding the tag "answered" to avoid trigger loop conditions. Otherwise the trigger will run indefinitely till it reads the comment forensics: in the ticket comments. |
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Assign a Ticket to a User in ZendeskThis is a task where a specific Zendesk ticket is allocated to a designated user or agent for resolution, ensuring targeted and efficient handling of customer queries or issues. |
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Re-Open a ticket in ZendeskThis task changes the status of a previously solved or closed ticket back to 'open', enabling further actions or additional customer support interactions on that ticket. |
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Mark Ticket as Solved in ZendeskThis task updates the status of a selected ticket to 'solved', indicating the issue has been addressed and resolved in the Zendesk support system. |
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View a Zendesk Ticket by IdThis task retrieves detailed information of a specific ticket from Zendesk using its unique ticket ID, allowing for quick access and review of individual ticket details. |
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List Tickets resolved by a User in ZendeskThis task involves generating a summary of all tickets that a specific user or agent has successfully resolved, providing a clear record of their contributions and performance in handling customer issues. |
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Add a private comment to a Zendesk ticketThis task is designed to append a non-public, internal comment to a specific Zendesk ticket, facilitating internal team communications and notes without exposing the information to the ticket requester. |
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